HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Monday since our shipping department is closed on Saturday and Sunday. Remember this includes holidays as well.
*See the UPS transit map for the approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, Tobacco Cabana may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX, and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code does not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit cardholders.
All tobacco purchases are final. Due to climate conditions, we can not refund any tobacco purchases. For other items, the original packaging must be provided and the item must be in new condition. A 15% restocking fee may apply. Call us if you have a return.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Tobacco Cabana online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Tobacco Cabana makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.